Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@collectinggains.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@collectinggains.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@collectinggains.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@collectinggains.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first reqUesting a return will not be accepted.

You can always contact us for any return question at info@collectinggains.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@collectinggains.com.

At #CollectingGains, we strive to provide you with the best shopping experience. While we do not offer refunds, we are pleased to offer exchanges and credit notes for eligible items. Please read our Returns Policy below for more information:

1. Exchanges: We understand that sometimes you may change your mind or receive an item that is not quite what you expected. In such cases, we offer exchanges for the same or similar item. To be eligible for an exchange, the following conditions must be met

   • The item must be unused, unworn, and in its original packaging.
   • The item must not be damaged or altered in any way.
   • You must initiate the exchange process within [number of days] days from the date of delivery.

2. Credit Notes/Vouchers: If you do not wish to exchange the item(s) but still want to make use of the value of your purchase, we offer credit notes or vouchers for the amount of the item(s) you are returning, excluding any delivery charges. To be eligible for a credit note or voucher, the following conditions must be met:

   • The item must be unused, unworn, and in its original packaging.
   • The item must not be damaged or altered in any way.
   • You must initiate the credit note/voucher request within [number of days] days from the date of delivery.

3. Process for Returns: To initiate a return and request an exchange, credit note, or voucher, please follow these steps:

   • Contact our customer support team at [customer support email/phone number] within the specified time frame to request a return.
   • Provide the order number and relevant details about the item(s) you wish to return.
   • Our customer support team will guide you through the return process and provide further instructions.

4. Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., incorrect item sent, item arrived damaged). We recommend using a trackable shipping method to ensure your return reaches us safely.

5. Inspection and Approval: Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria mentioned above. Upon approval, we will process your requested exchange, credit note, or voucher.

6. Non-Returnable Items: For hygiene and safety reasons, certain items are non-returnable. These include but are not limited to [leggings and bras].

Please note that our Returns Policy is subject to change, and any modifications will be updated on our website. If you have any questions or concerns regarding our returns process, feel free to contact our customer support team.

Thank you for shopping with # CollectingGains!